AN INVESTIGATION INTO THE CHALLENGES OF PROPERTY MANAGEMENT IN NON-SERVICE CHARGE HOUSING

ABSTRACT
The research was founded on the premise that property management is an essential practice in
ensuring building and its infrastructure serve the purpose for which they were intended
especially in low-income housing. Therefore, the study was aimed at highlighting the
importance of service charge and the challenges of property management to non-service charge
housing with a bid to propose solutions.
Questionnaires, oral interviews and observation were majorly used in collection of data relating
to the provision and management of estate services to JCSSH in Shauri Moyo estate. The target
population was the tenants in the estate and estate officers from the ministry responsible for the
management of the estate.
Through the analysis of data, it was found out that there were several challenges in regard to
management of JCSSH. One of which was inadequate funding from the central government of
the annual projected maintenance needs which had led to state of neglect of the estate and
provision of essential services. Secondly, incapacity of the Ministry to manage the estate and
administer well the little funds that were available which was attributed to lack of enough
technical personnel and regular training of the available technical officers. The housing
conditions of the estate were in a poor state depicting the effects of lack of service charge to
JCSSH.
Based on the research findings, the study concludes that the Ministry in deed faces the challenge
of inadequate funding and bureaucracy in obtaining such funds in cases of urgency, management
of JCSSH and lack of enough technical personnel to ensure proper maintenance and management
of the estate.
The study therefore provides several recommendations towards improving the practice of
property management to non-service charge housing. For instance, the study advocates for
introduction of a service charge which shall be inclusive of rent and how it shall be managed and
evaluated to ensure its effectiveness. Also, the central government to allocate the ministry its
annual budgetary projection to prevent cases of deferred maintenance.
 

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