AN ASSESSMENT OF THE TRAINING AND PERFORMANCE OF TECHNICIANS IN THE CONSTRUCTION SECTOR: A CASE OF THE PLUMBER

ABSTRACT The construction Industry in Kenya involves different parties that come together to make projects a success. Labour is essential in any production process and the construction process is not an exception. The role of technicians in construction is vital as their expertise in the various fields such as plumbing, carpentry and welding among many others determines the outcome of any project whether good or bad. In Kenya, the informal sector offers employment to many people as it requires less experience and capital to venture into. This purpose of this study was to find out the training, quality of workmanship and client satisfaction of services offered by plumbers in the construction industry. The literature review centres on the nature of the informal construction industry, construction process, training of the plumbers and elements of plumbing in general. The study adopted a descriptive survey research design; data was collected from 21 plumbers and clients drawn from the sites visited; data was collected using questionnaires. Simple random sampling was used to determine the respondents. Data was then analyzed using Microsoft excel and represented using percentages, frequencies and charts. The data revealed that there is a relationship between the quality of workmanship and training level of plumbers. Consequently, it was noted that there was dissatisfaction among clients on the services offered by plumbers in the construction industry. Based upon the findings the researcher recommended that there is need for on the job training for plumbers by the government and manufacturers on new technology. Provision of tools and equipment at subsidized rates was also recommended.